What to do when fee details are not reflected in the e-governance portal?

• Please do not pay the fee again.
• Wait for three working days.
• If there is a delay of more than three working days.
• kindly email egovernance-dgs@nic.in

Who should you contact regarding CDC/BSID issues?

• MMD Noida: mmdnoida-exam-ship@gov.in
• MMD Mumbai: mumbai-mmd@gov.in
• MMD Chennai: chennai-mmd@gov.in
• MMD Kochi: kochi@mmd.gov.in
• MMD Kandla: mmdkandla@sancharnet.in
• MMD Mangalore: mmdmanglore@gmail.com
• MMD Haldia: haldia@mmd.gov.in
• MMD Paradip: paradip-sicmmd@gov.in
• MMD Tuticorin: sic.ttn-mmd@gov.in
• MMD Goa: goammd@gmail.com
• MMD Jamnagar: jamnagarmmd@gmail.com
• MMD Port Blair: mmdportblair@gmail.com

What should I do in case of an issue while updating course or sea service details in the seafarer profile?

Your request will be processed by the concerned MMD from where you applied for assessment/exams.
Please contact or write to your MMD.

• MMD Noida: mmdnoida-exam-ship@gov.in
• MMD Mumbai: mumbai-mmd@gov.in
• MMD Chennai: chennai-mmd@gov.in
• MMD Kochi: kochi@mmd.gov.in
• MMD Kandla: mmdkandla@sancharnet.in
• MMD Mangalore: mmdmanglore@gmail.com
• MMD Haldia: haldia@mmd.gov.in
• MMD Paradip: paradip-sicmmd@gov.in
• MMD Tuticorin: sic.ttn-mmd@gov.in
• MMD Goa: goammd@gmail.com
• MMD Jamnagar: jamnagarmmd@gmail.com
• MMD Port Blair: mmdportblair@gmail.com

How to correct personal details in Seafarers profile?

Steps to Correct Personal Details on the DG Shipping Website:

1. Visit the DG Shipping Website: Go to the E-Governance section.
2. Log in with your User ID and Password.
3. Click on ‘Request for Personal Details Correction in Seafarer Profile’.
4. Update the specific personal details you need to correct.
5. Upload Documents: Upload a color-scanned copy of your original passport. For simple typographical errors, the passport alone is sufficient. However, for major name changes, attach a copy of the Gazette as well.
6. Confirm and Submit: Check the box to confirm that the corrections made are accurate. Be aware that any invalid entries may result in your INDOS being canceled.
7. Check Status: View the status of your correction request in the provided tab.

How to reset my INDoS ID password?

Steps to Reset Your INDoS Password on the DG Shipping E-Governance Portal:

• Go to the DG Shipping Website: Navigate to the E-Governance section.
• Log In: Enter your current User ID and Password
• Select Reset Password: Once logged in, click on the “Reset Password button.
• Enter New Credentials: Provide your new password details, then click “Submit”.
• Confirmation: Your password has now been successfully updated.

What should I do if multiple CoC details appear for the same grade during CoC re validation?

Kindly contact the concerned MMD regarding this issue.

• MMD Noida: mmdnoida-exam-ship@gov.in
• MMD Mumbai: mumbai-mmd@gov.in
• MMD Chennai: chennai-mmd@gov.in
• MMD Kochi: kochi@mmd.gov.in
• MMD Kandla: mmdkandla@sancharnet.in
• MMD Mangalore: mmdmanglore@gmail.com
• MMD Haldia: haldia@mmd.gov.in
• MMD Paradip: paradip-sicmmd@gov.in
• MMD Tuticorin: sic.ttn-mmd@gov.in
• MMD Goa: goammd@gmail.com
• MMD Jamnagar: jamnagarmmd@gmail.com
• MMD Port Blair: mmdportblair@gmail.com

What should I do if I upload my passport under the wrong document tab?

• Do not delete the document.
• It won’t affect your application.
• Upload your passport again under the correct tab for the system to process your CoP issuance.

Steps to Reset Your INDoS Password on the DG Shipping E-Governance Portal:

• Go to the DG Shipping Website: Navigate to the E-Governance section.
• Log In: Enter your current User ID and Password.
• Select Reset Password: Once logged in, click on the “Reset Password” button.
• Enter New Credentials: Provide your new password details, then click “Submit.”
• Confirmation: Your password has now been successfully updated.

What should I do after receiving an auto-generated email stating my CoP is approved?

• Do not reply to the email as it s system generated.
• Your CoP can be downloaded from the CoP Checker in the system.

Steps to Download Your Issued CoP:

1. Visit the DG Shipping Website: Access the INDoS CoP Checker.
2. Select Your CoP: From the dropdown menu, choose the specific CoP you wish to download.
3. Enter Your Details: Fill in all required information, including your INDoS number and Date of Birth.
4. Submit for Verification: Click the “Submit” button. After verification, the certificate tab will open.
5. View and Download: Click the “View Certificate” button next to your certificate, then download it.

What should I do if there s no update after the CoP issuance process?

Refer to the Training Examination & Assessment Programme (TEAP – A) 2015 on the DG Shipping website to ensure eligibility. Make sure:

• Your Master checker is up to date.
• All required documents (Passport, CDC, TAR book) are uploaded.
• Your medical fitness certificate is valid.
• If all is correct, and you still haven t received a response, update your profile through the Grievance for CoP tab and email helpdeskdgs@nic.in

How can I get my CoP reissued if I lost it?

Approach the nearest MMD with requisite fees for
issuance of a lost CoP.

The MMD will verify and process it.

• MMD Noida: mmdnoida-exam-ship@gov.in
• MMD Mumbai: mumbai-mmd@gov.in
• MMD Chennai: chennai-mmd@gov.in
• MMD Kochi: kochi@mmd.gov.in
• MMD Kandla: mmdkandla@sancharnet.in
• MMD Mangalore: mmdmanglore@gmail.com
• MMD Haldia: haldia@mmd.gov.in
• MMD Paradip: paradip-sicmmd@gov.in
• MMD Tuticorin: sic.ttn-mmd@gov.in
• MMD Goa: goammd@gmail.com
• MMD Jamnagar: jamnagarmmd@gmail.com
• MMD Port Blair: mmdportblair@gmail.com