E-Governance Related Problems

What to do if fee status is pending in the e-governance portal?

• Please do not pay the fee again.
• Wait for three working days.
• If there is a delay of more than three working days.
• kindly email egovernance-dgs@nic.in

Who to contact for CDC/BSID issues?

• MMD Noida: mmdnoida-exam-ship@gov.in
• MMD Mumbai: mumbai-mmd@gov.in
• MMD Chennai: chennai-mmd@gov.in
• MMD Kochi: kochi@mmd.gov.in
• MMD Kandla: mmdkandla@sancharnet.in
• MMD Mangalore: mmdmanglore@gmail.com
• MMD Haldia: haldia@mmd.gov.in
• MMD Paradip: paradip-sicmmd@gov.in
• MMD Tuticorin: sic.ttn-mmd@gov.in
• MMD Goa: goammd@gmail.com
• MMD Jamnagar: jamnagarmmd@gmail.com
• MMD Port Blair: mmdportblair@gmail.com

How to resolve issues updating course or sea service details?

• MMD Noida: mmdnoida-exam-ship@gov.in
• MMD Mumbai: mumbai-mmd@gov.in
• MMD Chennai: chennai-mmd@gov.in
• MMD Kochi: kochi@mmd.gov.in
• MMD Kandla: mmdkandla@sancharnet.in
• MMD Mangalore: mmdmanglore@gmail.com
• MMD Haldia: haldia@mmd.gov.in
• MMD Paradip: paradip-sicmmd@gov.in
• MMD Tuticorin: sic.ttn-mmd@gov.in
• MMD Goa: goammd@gmail.com
• MMD Jamnagar: jamnagarmmd@gmail.com
• MMD Port Blair: mmdportblair@gmail.com

How to correct personal details in the seafarer profile?

1. Visit the DG Shipping Website: Go to the E-Governance section.
2. Log in with your User ID and Password.
3. Click on ‘Request for Personal Details Correction in Seafarer Profile’.
4. Update the specific personal details you need to correct.
5. Upload Documents: Upload a color-scanned copy of your original passport. For simple typographical errors, the passport alone is sufficient. However, for major name changes, attach a copy of the Gazette as well.
6. Confirm and Submit: Check the box to confirm that the corrections made are accurate. Be aware that any invalid entries may result in your INDOS being canceled.
7. Check Status: View the status of your correction request in the provided tab.

How to reset my INDoS ID password?

• Go to the DG Shipping Website: Navigate to the E-Governance section.
• Log In: Enter your current User ID and Password
• Select Reset Password: Once logged in, click on the “Reset Password button.
• Enter New Credentials: Provide your new password details, then click “Submit”.
• Confirmation: Your password has now been successfully updated.

What to do if multiple CoCs appear for the same grade during revalidation?

• MMD Noida: mmdnoida-exam-ship@gov.in
• MMD Mumbai: mumbai-mmd@gov.in
• MMD Chennai: chennai-mmd@gov.in
• MMD Kochi: kochi@mmd.gov.in
• MMD Kandla: mmdkandla@sancharnet.in
• MMD Mangalore: mmdmanglore@gmail.com
• MMD Haldia: haldia@mmd.gov.in
• MMD Paradip: paradip-sicmmd@gov.in
• MMD Tuticorin: sic.ttn-mmd@gov.in
• MMD Goa: goammd@gmail.com
• MMD Jamnagar: jamnagarmmd@gmail.com
• MMD Port Blair: mmdportblair@gmail.com

How to fix uploading a passport under the wrong tab?

• Do not delete the document.
• It won’t affect your application.
• Upload your passport again under the correct tab for the system to process your CoP issuance.

• Go to the DG Shipping Website: Navigate to the E-Governance section.
• Log In: Enter your current User ID and Password.
• Select Reset Password: Once logged in, click on the “Reset Password” button.
• Enter New Credentials: Provide your new password details, then click “Submit.”
• Confirmation: Your password has now been successfully updated.

What to do after receiving an email confirming CoP approval?

• Do not reply to the email as it s system generated.
• Your CoP can be downloaded from the CoP Checker in the system.

1. Visit the DG Shipping Website: Access the INDoS CoP Checker.
2. Select Your CoP: From the dropdown menu, choose the specific CoP you wish to download.
3. Enter Your Details: Fill in all required information, including your INDoS number and Date of Birth.
4. Submit for Verification: Click the “Submit” button. After verification, the certificate tab will open.
5. View and Download: Click the “View Certificate” button next to your certificate, then download it.

What if there’s no update after the CoP issuance process?

• Your Master checker is up to date.
• All required documents (Passport, CDC, TAR book) are uploaded.
• Your medical fitness certificate is valid.
• If all is correct, and you still haven t received a response, update your profile through the Grievance for CoP tab and email helpdeskdgs@nic.in

How to get a lost CoP reissued?

• MMD Noida: mmdnoida-exam-ship@gov.in
• MMD Mumbai: mumbai-mmd@gov.in
• MMD Chennai: chennai-mmd@gov.in
• MMD Kochi: kochi@mmd.gov.in
• MMD Kandla: mmdkandla@sancharnet.in
• MMD Mangalore: mmdmanglore@gmail.com
• MMD Haldia: haldia@mmd.gov.in
• MMD Paradip: paradip-sicmmd@gov.in
• MMD Tuticorin: sic.ttn-mmd@gov.in
• MMD Goa: goammd@gmail.com
• MMD Jamnagar: jamnagarmmd@gmail.com
• MMD Port Blair: mmdportblair@gmail.com