What to do incase of not getting an activation link for E-Pariksha ID?

> Kindly drop an email to concerned MMD with your name, email ID, INDOS Number, contact number and specify the issue you are facing.

> Internally MMD will send a mail to E Pariksha and resolve the trouble faced during registration.

How to resolve Photograph/ Signature / Document not uploading on E-Pariksha iD?

> Please check the ‘SPAM’ folder or a ‘JUNK’ folder of your mailbox to see if you have an email from E-Pariksha@radixlearning.com

> If not, please write an email to epariksha.helpline@gmail.com with your name, email ID, contact number and specify the issue you are facing with the application form.

> The support team will get back to you with next steps as needed.

> Candidate unable to upload Photograph/ Signature / Document ? o Candidate has to upload the file & photo as per the Standard operating procedure given in Epariksha.

> The photograph and signature should be scanned in .jpg format.

> Supporting documents to be attached for each section at the end of each page .Document file size to be checked.

How can I make changes/addition/deletion in the information filled in my E-Pariksha profile?

> You can make changes in the information filled in Online application before its submission. No changes can be made after the Online application is submitted. In case of any wrongly filled data , please send an email to E pariksha.

> Incase if the Application has already been approved by concerned MMD , then candidate has to request the concerned MMD through email ( Epariksha in CC ) and put the application on ‘Hold’.

> Once the application is on hold, epariskha will do the needful.

> Once the application is on hold, epariskha will do the needful.

How to resolve application status not approved or on hold issue on E-Pariksha?

> Application will be put on hold for submission of any pending documents or queries.

> In case of any pending queries , it will be reflected in the remark section.

> Once the candidate has rectified the observation , the application will be processed further for approval.

> Most common missing document are : ‘Sea service testimonial’ & ‘Company letter’.

> ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 12 of 17 184 o It has to be noted that all stamped pages of the CDC are to be uploaded.

> The candidate has to indicate the intended month he/she wishes to appear.

> At times, the photograph are not uploaded properly o Degree certificate not uploaded , 10th /12th Certificate not uploaded ,Diploma certificate not uploaded etc are other common observations.

What to do if MEO-IV eligibility assessment status is stuck on “verified and forwarded to assessor”?

> Assessment of your application is in progress and has been forwarded after initial verification by the “Dealing Assistant (DA)” to the “Assessing Officer (AO)” for final approval.

> The process will be completed before the scheduled cut-off date and the updated status will then be reflected in your profile.

What to do if MEO Class exam payment is stuck or not confirmed?

> On some occasions, the candidate, who pays the examination fee, does not get the acknowledgement, even when the amount is debited from his/her account.

> In absence of the acknowledgement, the candidate makes the payment twice or sometimes thrice.

> In such cases, the candidates are requested not to pay the fee again and please send an email to epariksha.helpline@gmail.com with a copy to concerned MMD.

> The above is applicable only in those cases where the fee has been debited from the candidate’s account, but the acknowledgement is not generated.

> This is not applicable in case where the message “Payment failed” is displayed.

> Failed payment status can be due to multiple reasons i.e. (a) wrong card details (b) session timeout (c) Bank server failure. In these cases, the seafarer may make another attempt to pay fees.

Already paid for assessment but still asking to pay?

> Please send an email to epariksha.helpline@gmail.com
with the payment details.

Candidate has to pay first Part A exemption fees and later Part B fees?

> Candidate has to pay the Part A exemption fees and later Part B fees has to be paid only through EPariksha Portal.

> In case amount deducted from account , in such cases, the candidates are requested not to pay the fee again, and please send an email to epariksha.helpline@gmail.com with a copy to concerned MMD.

> Candidate can also try other payment modes if they are facing any issue in a particular payment mode.

> Avoid using the mobile phone to make the payment.

In case of payment fails message appears?

> If the payment fails due to some reason, the seats which are booked will be released after 10 minutes and you will be able to book again.

> Write an email to epariksha.helpline@gmail.com with your name, email ID, contact number and specify the issue of multiple payments with supporting evidences.

> The support team will get back to you with next steps as needed.Further, your extra payment will be refunded, kindly check your bank account after 10 days. If still Refund is not received kindly contact E- pariksha.

How to make payment with debit/credit/net bankling for E-Pariksha?

Payment options available for the payment of fee?

> Pay by Credit / Debit Card : An applicant can pay the fee online by using any VISA/MASTER DEBIT OR CREDIT CARD issued by any Bank/Institution.

> Pay by Net Banking facility . ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 13 of 17 184

> Unable to make payment with debit card / Credit card / Net Banking ? o If there’s a problem with one payment method, you can try paying with a different one. Avoid making payment through the mobile phone.

What should I do if I paid fees for MEK-M only, but MEK-G was also booked without payment?

> For Part B : The system accepts payment on function wise, if you have paid for Marine Engineering Knowledge(General), system will not ask you to pay again for Marine Engineering Knowledge(Motor)/Marine Engineering Knowledge(Steam), similarly If you have paid for SCS , system will not ask you to pay again for SSEP because they come under same function (KINDLY TRY TO BOOK AGAIN).

> For Part A: The system accepts payment function wise, if you have paid for, HE/AM/EDG, system will not ask you to pay again for HE/AM/EDG), because they come under the same function (KINDLY TRY TO BOOK AGAIN).

How to know whether bookings for the MEO Class exams are confirmed on E-Pariksha?

> For Written if you have received the admit cards that means you have booked your seats successfully.

> Further, for oral functions if it shows “booking under process” that means you have booked your seats successfully.