Please check the ‘SPAM’ folder or a ‘JUNK’ folder of your mailbox to see if you have an email from E-Pariksha@radixlearning.com
If not, please write an email to epariksha.helpline@gmail.com with your name, email ID, contact number and specify the issue you are facing with the application form.
The support team will get back to you with next steps as needed.
Candidate unable to upload Photograph/ Signature / Document ? o Candidate has to upload the file & photo as per the Standard operating procedure given in Epariksha.
The photograph and signature should be scanned in .jpg format.
Supporting documents to be attached for each section at the end of each page .Document file size to be checked.
> How to update E-Pariksha profile info?
How to update E-Pariksha profile info?
You can make changes in the information filled in Online application before its submission. No changes can be made after the Online application is submitted. In case of any wrongly filled data , please send an email to E pariksha.
Incase if the Application has already been approved by concerned MMD , then candidate has to request the concerned MMD through email ( Epariksha in CC ) and put the application on ‘Hold’.
Once the application is on hold, epariskha will do the needful.
Once the application is on hold, epariskha will do the needful.
> How to resolve "not approved/on hold" status?
How to resolve “not approved/on hold” status?
Application will be put on hold for submission of any pending documents or queries.
In case of any pending queries , it will be reflected in the remark section.
Once the candidate has rectified the observation , the application will be processed further for approval.
Most common missing document are : ‘Sea service testimonial’ & ‘Company letter’.
ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 12 of 17 184 o It has to be noted that all stamped pages of the CDC are to be uploaded.
The candidate has to indicate the intended month he/she wishes to appear.
At times, the photograph are not uploaded properly o Degree certificate not uploaded , 10th /12th Certificate not uploaded ,Diploma certificate not uploaded etc are other common observations.
> What if MEO-IV assessment is stuck?
What if MEO-IV assessment is stuck?
Assessment of your application is in progress and has been forwarded after initial verification by the “Dealing Assistant (DA)” to the “Assessing Officer (AO)” for final approval.
The process will be completed before the scheduled cut-off date and the updated status will then be reflected in your profile.
> How to resolve stuck MEO exam payments?
How to resolve stuck MEO exam payments?
On some occasions, the candidate, who pays the examination fee, does not get the acknowledgement, even when the amount is debited from his/her account.
In absence of the acknowledgement, the candidate makes the payment twice or sometimes thrice.
In such cases, the candidates are requested not to pay the fee again and please send an email to epariksha.helpline@gmail.com with a copy to concerned MMD.
The above is applicable only in those cases where the fee has been debited from the candidate’s account, but the acknowledgement is not generated.
This is not applicable in case where the message “Payment failed” is displayed.
Failed payment status can be due to multiple reasons i.e. (a) wrong card details (b) session timeout (c) Bank server failure. In these cases, the seafarer may make another attempt to pay fees.
Candidate has to pay the Part A exemption fees and later Part B fees has to be paid only through EPariksha Portal.
In case amount deducted from account , in such cases, the candidates are requested not to pay the fee again, and please send an email to epariksha.helpline@gmail.com with a copy to concerned MMD.
Candidate can also try other payment modes if they are facing any issue in a particular payment mode.
Avoid using the mobile phone to make the payment.
> What to do if payment fails?
What to do if payment fails?
If the payment fails due to some reason, the seats which are booked will be released after 10 minutes and you will be able to book again.
Write an email to epariksha.helpline@gmail.com with your name, email ID, contact number and specify the issue of multiple payments with supporting evidences.
The support team will get back to you with next steps as needed.Further, your extra payment will be refunded, kindly check your bank account after 10 days. If still Refund is not received kindly contact E- pariksha.
> What if MEK-M is paid, but MEK-G isn’t?
What if MEK-M is paid, but MEK-G isn’t?
For Part B : The system accepts payment on function wise, if you have paid for Marine Engineering Knowledge(General), system will not ask you to pay again for Marine Engineering Knowledge(Motor)/Marine Engineering Knowledge(Steam), similarly If you have paid for SCS , system will not ask you to pay again for SSEP because they come under same function (KINDLY TRY TO BOOK AGAIN).
For Part A: The system accepts payment function wise, if you have paid for, HE/AM/EDG, system will not ask you to pay again for HE/AM/EDG), because they come under the same function (KINDLY TRY TO BOOK AGAIN).
> How to confirm MEO exam bookings?
How to confirm MEO exam bookings?
For Written if you have received the admit cards that means you have booked your seats successfully.
Further, for oral functions if it shows “booking under process” that means you have booked your seats successfully.
